Privacy Policy

Last Updated: June 29, 2025

Fluxtax Accounting Pty Ltd ("Fluxtax", "we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website or use our accounting, taxation, bookkeeping, and advisory services.

1. Information We Collect

We may collect personal information including, but not limited to:

• Full name
• Email address
• Phone number
• Residential or business address
• Date of Birth
• Company and business information
• Australian Business Number (ABN)
• Tax File Number (TFN)
• Financial and taxation information
• Identity verification documents
• Documents and files uploaded through our website forms
• Information submitted through contact forms
• Any other information voluntarily provided by you

2. How We Collect Information

We may collect personal information when:

• You contact us through our website, email, phone, WhatsApp, or social media channels
• You complete and submit forms on our website
• You upload documents or files through our website contact forms
• You engage us to provide accounting, taxation, bookkeeping, or advisory services
• You subscribe to newsletters or marketing communications
• You interact with our website through cookies and analytics technologies
• Information is provided by third parties with your consent or as permitted by law

3. How We Use Your Information

We use personal information to:

• Provide accounting, taxation, bookkeeping, and business advisory services
• Prepare and lodge tax returns and other statutory documents
• Communicate with you regarding our services
• Respond to enquiries and support requests
• Assess and process documents submitted through our website
• Meet our legal and regulatory obligations
• Improve our website, systems, and client experience
• Send important service updates and marketing communications where permitted by law
• Protect against fraud, unauthorised access, and security threats

4. Tax File Numbers (TFNs)

As a registered accounting and taxation service provider, we may collect and store Tax File Numbers (TFNs) where necessary to provide taxation services.

TFNs are collected, used, stored, and disclosed strictly in accordance with Australian taxation laws, the Privacy Act 1988 (Cth), and the Tax File Number Guidelines issued by the Office of the Australian Information Commissioner (OAIC).

We take reasonable steps to ensure TFNs are securely protected from misuse, loss, unauthorised access, modification, or disclosure.

5. Disclosure of Personal Information

We may disclose your personal information to:

• The Australian Taxation Office (ATO) and other government agencies where required by law
• Employees, contractors, and professional advisers engaged by Fluxtax
• Cloud service providers and software providers used to deliver our services
• IT service providers, website hosting providers, and secure storage providers
• Legal, regulatory, or law enforcement authorities where required by law

We do not sell, rent, or trade your personal information to third parties.

6. Cookies and Website Analytics

Our website may use cookies, Google Analytics, Meta Pixel, and similar technologies to improve website functionality, measure website performance, and better understand how visitors interact with our website.

Information collected may include:

• IP address
• Browser type and version
• Pages viewed
• Date and time of visits
• Device information
• Referral source information

You may disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

7. Document Uploads and Secure Transmission

Our website allows visitors and clients to upload documents and supporting files through online forms.

Any documents submitted through our website are transmitted and stored using reasonable security measures designed to protect your information from unauthorised access, misuse, loss, or disclosure.

We implement safeguards including secure hosting environments, restricted access controls, password protection, and other appropriate security measures.

While we take reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is completely secure, and therefore we cannot guarantee absolute security.

8. Data Security

We take reasonable measures to safeguard personal information against misuse, interference, loss, unauthorised access, modification, and disclosure.

Security measures may include:

• Secure hosting environments
• Encryption technologies
• Password protected systems
• Restricted employee access
• Regular software updates and security monitoring

9. Retention of Information

We retain personal information only for as long as necessary to fulfil our legal, regulatory, taxation, and business obligations.

10. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.

Requests may be submitted using the contact details below.

11. Overseas Disclosure

Some of our technology providers and cloud-based service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate privacy protections are maintained.

12. Third Party Websites

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of external websites.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised update date.

14. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Fluxtax Accounting Pty Ltd

Phone: 1300 419 411
WhatsApp: +61 422 991 788
Email: Info@fluxtaxaccounting.com.au
Website: https://fluxtaxaccounting.com.au/